The Project Management Module lays out different stages of managing a project, which are – setting up to launch, on-going project monitoring and customer complaint management. Project management involves the planning and organization of an entity’s resources to move a specific task, event, or duty towards completion. For successful implementation of SWEs and their continuous monitoring it is important to have a structured project management approach defining key project areas with timelines and tools to implement them.
The tools listed below are covered in this module.
The complete ‘Module Toolkit’, ‘Trainer Script’ and ‘Key Templates’ can be viewed using the links at the end of the page.